Voice Solutions Partner:


Official Category Sponsor: Tugs/GSE Equipment


Aviation Maintenance Software Sponsor

Ramco Aviation



Chaired By: Forrest Hinkle, Sr. Manager, Project Planning And Project Management, United Airlines

7.30 Registration & Networking

9.00 ABC Welcome

9.05 Chairman's Opening Remarks


9.20 Assess Strategies To Streamline Across A Complex Network of People, Process & Tools: How are Industry Leaders Optimizing Hangar-Based Operations?

With AOG costing airlines upwards of $10,000 per hour, maintenance efficiency within the hangar is critical to ensuring fleet operations. What are the best strategies to effectively manage all the necessary suppliers, engineers, equipment and tools within the hangar?

This industry leader will explain the relevant strategic-level considerations needed to:

  • Communicate across airline, MRO and ground-based teams to maximize hangar-based productivity
  • Evaluate the prioritization of tooling, equipment & manpower to meet maintenance requirements
  • Rationalize resource across end-to-end hangar operations; from B-E check

Forrest Hinkle, Sr. Manager, Project Planning And Project Management, United Airlines


10.05 Benchmark Approaches To Streamline Facility Operating Costs Whilst Maintaining High Quality Maintenance Standards & Compliance

In 2014, MCTF airlines reported a total of $17.6 billion for Technical Division spend. With as much as $2,841 per flight hour against Direct Maintenance Costs. These stats underline the business imperative for airlines to develop robust approaches for streamlining the maintenance operations. The challenge is to pinpoint how.

  • Share industry-led strategies to optimize use of your physical and human assets & minimize expenditure on wasted resource
  • Identify Lean approaches to aircraft movement, equipment logistics and spacing to reduce costly hangar flow inefficiencies
  • Analyze best methods for knowledge share and communication to drive continuous improvement principles to the heart of your hangar operation

Aaron Ruhl, Senior Manager Base Planning, American Airlines


10.50 Improving Compliance, Turnaround Time, and Cycle Time Through Voice in Maintenance & Inspection Activities

With voice technology becoming more common place, finding new ways to use it within maintenance based activities to allow for increased compliance and attention to SOP's, improved cycle time, and ultimately decreasing the overall turnaround time of your assets.

Discuss how to overcome these challenges with this airline to understand how a flexible approach can save millions:

  • Enhance the abilities of your technicians and avoid costly overtime
Remove errors from your processes and avoid costly rework

  • Use analytical tools to gain further insight into your operations for improved business decision making

  • Leverage industry best practices for overall operational improvement

Jay A. Armant, General Manager, One Honeywell, Honeywell Safety & Productivity Solutions

11.20 Networking Break


11.50 Exploit Best-In-Class Planning Models To Optimize Scheduling and Tooling Resource Management

With fleet and aircraft size in constant flux, the need for hangar operations to adapt to external change has never been greater. These changing requirements come with severe impact to maintenance delivery and can result in costly delays and AOG.

Discuss how to overcome these challenges with this airline to understand how a flexible approach can save millions:

  • Develop effective planning and forecasting techniques to develop flexible maintenance schedules and accommodate contingencies
  • Highlight robust control systems that facilitate specific requirements to reduce miscalculation of perceived or assumed needs
  • Enhance the scalability of your hangar operations and facilities to meet demands of the work that is required and reduce over resourcing
  • Learn best methods and practices to align various departments with various capabilities within the facility to reduce maintenance inefficiencies  

Harley Moulder, Sr. Analyst Long Range Maintenance, Southwest Airlines

Attendees will have the opportunity to meet in the showcase exhibition area for informal peer-to-peer networking and to meet carefully selected solution providers to enhance maintenance operations for aircraft. 

12.35 Networking Lunch


1.35 Can MPD Tools Optimize Maintenance Program Scheduling & Decrease Turnaround Time?

With a horizontal proliferation of new and useful technologies that can aid and supplement the maintenance process for airlines and MROs that will ultimately maximize the airline fleet up-time. Combined with more accurate diagnostics from planes themselves, use this session to assess the risks and benefits of digitizing aircraft maintenance planning.

  • Evaluate MPD tools and their value in reducing maintenance planning errors and inefficiency
  • Access industry best practice in exploiting planning software to mitigate the impact of last minute check packs and overruns
  • Develop your understanding of how to effectively plan for work to be done sequentially and in parallel using real time hangar information. 

Chris Markou, Head, Operational Cost Maintenance, IATA


2.20 Discuss How To Synchronize, Digitalize And Predict Using Next-Gen Technologies To Reduce Overall Maintenance Costs In The Maintenance Facility

  • Learn how to develop a global, synchronous and near real-time  hangar plan using Ramco's iPO(In-Memory & Optimization)
  • Minimize aircraft downtime through execution of the digitized plan using mobile solutions
  • Predict the maintenance requirements using machine learning and prognostic health management

Manoj Singh, Sr.Vice President, Americas, RAMCO

2.50 Networking Coffee Break


Answer Your Specific Maintenance Optimization Questions With Peers, Relevant To Your Fleet Size - Select A Roundtable To Attend

1 LONG HAUL & SHORT HAUL: How Can You Optimize Resource for Heavy Maintenance?

  • Utilize best heavy maintenance practices for better maintenance planning of long-haul aircraft types
  • Outline best access equipment through learning what technologies are available for fast, reliable maintenance of large aircraft 
  • Analyze what methods for airlines are open to leverage their positions within their facilities to maximize the hangar space available
  • Detail methods and techniques for prioritizing manpower for the line maintenance of short-haul aircraft to minimize the complex operations in shared facilities
  • Understand methods are available to ease the competition with spare parts and suppliers for heavy aircraft in a shared facility

2 MRO: How Can You Effectively Succeed Within An Evolving Market, As Airlines Compete For The Lions Share?

  • Effectively deliver airline requirements through optimizing supply-chains to reduce operational lead-time on spare parts and equipment
  • Investigate how to standardize particular hangar functions for D/E checks to maximize maintenance efficiency on heavy equipment overhauls

3.50 Ascertain The Benefits & Limitations Of An Insource Vs. Outsource Resourcing Model to Optimize Maintenance Operations

A working and fit-for-purpose supply-chain system is the bedrock of effective maintenance operations. Minimizing lead-times and having easy-access to critical tooling and parts for the repair of an aircraft is crucial to maximizing the up-time of the aircraft.

  • Detail procurement strategies for quicker acquisition of components and equipment to minimize aircraft downtime
  • Discover the best ways and means to develop best partnerships to deliver efficient maintenance programs
  • Develop communication practices to facilitate engagement with key partners and suppliers to ensure fast acquisition of spare parts and reduce wasted time
  • Contrast what an MRO facility hangar can and cannot do to identify opportunities to reduce technical costs

Harmen Lanser, Director of Component Development, Air France-KLM E&M


4.35 Develop Strategies To Control The Human Factors In The Maintenance Facility

Manpower is integral to the success of maintenance operations but the aviation industry recognizes the need for accounting for human factors. Training and providing the right environment to minimize the recurrent issues of human factors in repairing and maintaining aircraft is a priority for airlines and MROs.

  • Scrutinize communication challenges between departments and stakeholders experienced by airlines and MROs in the facility to minimize friction and inefficiency
  • Discuss how to implement training programs which provide hands-on practical training to develop an experienced workforce
  • Break down the best scheduling patterns are available to optimize the work-life balance and have minimal impact on the overall productivity of the hangar facility

Noel Casino, Snr. Director of Quality and Organizational Excellence, VT San Antonio Aerospace

5.20 Chair's Closing Remarks

5.30 Networking Drinks Reception



9.30 Opening Address & Recap of Day 1

Chaired By: Forrest Hinkle, Sr. Manager, Project Planning And Project Management, United Airlines

Optimizing Paperless Technology And Documentation Within The Hangar

09.40 Leverage Paperless Technology To Minimize Wasted Time Within Maintenance Operations

This session will detail the most pressing concerns hangar managers and maintenance managers face day-to-day through understanding best practices minimizing wasted time and considering strategies to simplify business operations.

  • Learn how to utilize latest technologies streamline maintenance operations
  • Consider strategies to accommodate paperless technologies and its impact on future maintenance operations until 2020
  • Discover futures possibilities and benefits from paperless technology and its impact on scheduling to reduce maintenance costs

Elentinus Margeirrson, Manager of Operational Efficiency, IATA

  • Wireless Transmission Control Systems

    10.20Understand How Wireless Transmission Control Systems Can Enhance Safety, Efficiency And Potential

    • Understanding wireless transmission control technology and the advantages of wing walker operator capabilities
    • Learn the benefits of hands free connection process to aircraft and the minimized risk it provides for line personnel
    • Increase aircraft movement safety with technology that incorporates microprocessor controlled and regulated drive systems
    • Utilizing your hangar foot print to its full potential and how it effects maintenance output and operations efficiency

    Paul Acri, Sales Manager, Mototok America LLC

    10.55 Networking Coffee Break

    11.25 Quantify The Benefits Of Using Operational Data To Appropriately Deploy Resource & Reduce Maintenance Time

    Technology continues to drive the aviation industry and there are many opportunities for Maintenance Directors, Technical Operations and Hangar Managers to reduce the maintenance time of aircraft in docking and streamline processes going forward.

    • Utilize Digital Equipment Management systems and toolbox standardization practices for quicker acquisition of spares and tooling
    • Understand the ramifications of mobile platforms in terms of space to increase process flow within the hangar and how that impacts small vs. large hangars.
    • Discover access methods & processes that are available to airlines and MROs to minimize the ramifications of docking upgrades and minimize the domino effect in hangar facility changes

    William Mercier, Manager Base Maintenance Planning, United Airlines


    12.10 Evaluate Best Practices For Training New Staff Within The Hangar And Maintenance Planning To Drive Future ProductivityTraining is the cornerstone good maintenance and with technologies evolving and airline volumes and demand becoming greater and greater. Attendees will gain first-hand and practical knowledge to better train their maintenance staff and be continuously ready for new challenges.

    • Develop methods for training new and experienced staff in technologies and maintenance planning analysis
    • Exchange perspectives on driving recruitment and attracting high-calibre candidates into aircraft maintenance
    • Establish frameworks for minimizing skill gaps and utilize ways to allocate resources for focussed training

    Chaired By: Forrest Hinkle, Sr. Manager, Project Planning And Project Management, United AirlinesPanellist : William Mercier, Manager Base Maintenance Planning, United AirlinePanellist : Harley Moulder, Sr. Analyst Long Range Maintenance, Southwest AirlinesPanellist : Barrie Stevens, Continuous Improvement Manager, KF Aerospace Ltd.


    12.55 How To Factor Hangar Positioning Into Maintenance Planning To Improve Overall Productivity

    Moving aircraft in and out of the hangar facility is a complex process that MROs and airlines face and each have different techniques and limitations relating to their environment.

    • Understand best communicate methods between various stakeholders in the maintenance change to minimize disruption to maintenance operations
    • Learn how to schedule maintenance planning to minimize the impact of high volume of orders
    • Find out how other airlines and MROs design their facilities to accommodate higher outputs of productivity

    Barrie Stevens, Continuous Improvement Manager, KF Aerospace Ltd.

  • 1.40 Networking Lunch


    Select specific discussion groups relating to the operational impacts of the design features affecting you within your hangar

    2.40 Evaluate Hangar Facility Design - What Is More Important? Lighting, Flooring, Lifting, Doors, Energy - What Can Drive Productivity And Reduce Time In Maintenance?

    • LIGHTING: Achieve Regulation-Optimized Efficiency
    • FLOORING: Drive Durability & Practical Innovation
    • LIFTING: Evaluate Safety vs. Scalability
    • DOORS: Overcome Flow & Energy Challenges
    • ENERGY: Consider Design Impacts on Cost-Reduction
    • VENTILATION & DRAINAGE: Comply & Compete

    3.40 Harmonize The Information Gained To Provide A Holistic View Of The Future Of Hangar Operations And Prepare For Maintenance Cost Reduction 

    • Harmonize mutually commercial advantages through sharing of pooling tools and skillsets to reduce lead-times for spare parts and tooling and turnaround aircraft quicker
    • Break down and finalize best ways of allocating manpower in the hangar facility
    • What are the most promising ways of driving hangar productivity and ensuring maintenance is align with customer and airline schedules?

    Chaired By: Forrest Hinkle, Sr. Manager, Project Planning And Project Management, United Airlines
    Panellist: William Mercier, Manager Base Maintenance Planning, United Airline
    Panellist: Harley Moulder, Sr. Analyst Long Range Maintenance, Southwest Airlines
    Panellist: Majid Karim, Sr. Manager of Aircraft Maintenance, Southwest Airlines

    4.10 Chair's Closing Remarks

    4.20 End of Conference

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